Terms & Conditions

Effective date: May 30, 2026

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of thresholdhp.com (the "Site") and the services provided by Threshold Health & Performance, operated by Dr. Lars Health Consulting Inc. ("Threshold," "we," "us," or "our"). By accessing the Site, communicating with us, or using our services, you agree to these Terms. If you do not agree, do not use the Site or our services.

2. Services Offered

Threshold provides premium physical therapy, remote coaching, performance consulting, strength and conditioning guidance, mobility and recovery programming, and educational content. Specific services, deliverables, scheduling, and fees are described at the time of engagement. We may modify, add, or discontinue services at our discretion.

3. No Medical Emergency

Our services and communications are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or seek immediate care from the nearest emergency facility. Do not rely on the Site, text messages, email, or any delayed communication channel for urgent medical needs.

4. Educational Information Versus Individualized Care

Content on the Site and in our general communications is provided for educational and informational purposes and does not constitute individualized medical advice, diagnosis, or treatment outside of an established care relationship. Individualized clinical recommendations are provided only within a formal evaluation and care relationship. Always consult a qualified healthcare provider about your specific condition before acting on general information.

5. User Responsibilities

You agree to provide accurate and complete information, to disclose relevant health history when receiving care or programming, to follow reasonable safety guidance, and to use the Site and services lawfully. You are responsible for maintaining the confidentiality of any account credentials and for activity conducted through your access.

6. Scheduling and Cancellation

Appointment scheduling, rescheduling, and cancellation policies, including any applicable notice periods or fees, are presented at the time of booking or enrollment. You are responsible for attending scheduled sessions and for providing timely notice of changes in accordance with the applicable policy.

7. Payment Terms

Fees are presented at the time of booking or enrollment and are due according to the terms provided. Payments are processed by Stripe, our third-party payment processor. You authorize us and our processor to charge the payment method you provide for the services and amounts you agree to.

8. Refund Policy Framework

Refund eligibility depends on the service purchased and the terms presented at the time of purchase. Unless a specific refund term states otherwise, completed services and sessions are non-refundable, and prepaid or package services may be subject to the cancellation and refund terms disclosed at enrollment. Any approved refunds are issued to the original payment method.

9. Intellectual Property

The Site and its content, including text, graphics, logos, videos, programs, protocols, and educational materials, are owned by or licensed to Threshold and are protected by intellectual property laws. You may not copy, reproduce, distribute, publish, or create derivative works from our materials without our prior written permission. Programming and materials provided to you are for your personal use only.

10. Website Use Restrictions

You agree not to use the Site to violate any law, infringe the rights of others, transmit harmful code, attempt to gain unauthorized access, scrape or harvest data, or interfere with the operation or security of the Site.

11. Limitation of Liability

To the fullest extent permitted by law, Threshold and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to your use of the Site or services, even if advised of the possibility of such damages. Our aggregate liability for any claim relating to the services will not exceed the amount you paid for the specific service giving rise to the claim.

12. Assumption of Risk

Physical therapy, exercise, strength and conditioning, and performance activities involve inherent risks, including the risk of injury. By participating, you acknowledge and voluntarily assume these risks. You represent that you are physically able to participate, agree to follow safety guidance, and agree to stop and seek medical attention if you experience pain or symptoms that feel wrong. This Section does not limit any rights that cannot be waived under applicable law.

13. Third-Party Software and Platforms

We use third-party platforms to operate our business, including GoHighLevel (CRM and messaging), scheduling tools, Stripe (payments), and email and SMS delivery providers. Your use of features powered by these providers may be subject to their respective terms and privacy policies. We are not responsible for the acts or omissions of third-party providers.

14. Communication Consent

By providing your contact information, you agree that we may contact you by email, telephone, and, where you have consented, text message, regarding your inquiries, appointments, and services, including through automated systems. See our Privacy Policy and SMS Communications and Consent Policy.

15. SMS Terms

If you opt in to text messages, the following apply:

- Consent is not a condition of purchase. You are not required to agree to receive marketing texts to buy any product or service. - Message frequency varies based on your interactions with us. - Message and data rates may apply according to your mobile carrier's plan. - Reply STOP to opt out of text messages at any time. - Reply HELP for assistance, or contact us at dr.lars@thresholdhp.com. - Carriers are not liable for delayed or undelivered messages.

Full details are in our SMS Communications and Consent Policy.

16. Arbitration and Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Except where prohibited by law, any dispute arising out of or relating to these Terms or our services will be resolved through binding arbitration on an individual basis, and you and Threshold waive the right to participate in a class action. Either party may seek relief in a small-claims court for qualifying claims.

17. Jurisdiction

To the extent any dispute is not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Virginia.

18. Modification of Terms

We may revise these Terms from time to time. The "Effective date" above indicates the most recent revision. Your continued use of the Site or services after changes become effective constitutes acceptance of the revised Terms.

19. Contact Information

Dr. Lars Health Consulting Inc. (DBA Threshold Health & Performance) 1908 Reston Metro Plaza, Reston, Virginia 20190, United States Email: dr.lars@thresholdhp.com Website: https://www.thresholdhp.com

Note: This document is a comprehensive compliance-oriented template prepared for the business and should be reviewed by qualified legal counsel before publication.